Monday, March 8, 2021
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PayPal refuses to refund me £200 for cancelled tickets | Money

Are you able to please ask PayPal why it’s refusing to refund me £200 after a cancelled theatre present (The Prince of Egypt)?

The efficiency was meant to be final week however the theatre firm received in touch simply earlier than Christmas to warn that there can be no performances earlier than March, and {that a} refund can be processed two weeks earlier than the scheduled efficiency if the supply of substitute vouchers was not taken up.

I opted for the refund. Once I realised I had not acquired my £200, I requested PayPal to intervene. It requested for proof that the occasion had been cancelled or delayed. I despatched the e-mail acquired from the theatre firm.

A day later it emailed to disclaim my refund request on the idea that I had acquired the service I had paid for. I preserve making an attempt to talk to an actual individual quite than a chatbot as I’m sure it is a generic reply, and I’ve requested it to supply me with the “proof” it has.

I’m already coping with having misplaced my job and having to maneuver again dwelling. I might use the cash.

MA, by e mail

PayPal’s purchaser safety works in an analogous solution to paying with a bank card, and it covers most, however not all, web purchases in the event that they fail to reach, are defective or aren’t as described and so forth. Not like with a bank card, there isn’t any minimal spend, and a terrific many shoppers, neglected of pocket due to Covid restrictions over the previous yr, have efficiently requested PayPal to step in and refund them.

Nonetheless, it clearly hasn’t labored on this case. It appears somebody determined that, as you had acquired the tickets, the service had been fulfilled as billed – considerably lacking the purpose.

PayPal has now restored your £200 to your account. It has apologised for the inconvenience.

Airways replace

Over the previous few weeks the Shopper Champions inbox has been deluged by readers making an attempt to get long-awaited refunds from journey brokers and airways after flights have been cancelled due to Covid-19. There are simply too many for us to course of.

In case you are on this group, take the matter up together with your financial institution card supplier, which could possibly instigate a chargeback. Those that booked with the airline direct and paid by bank card ought to make a piece 75 declare.

In case you are out of time, or this fails for another purpose, then begin a small claims process. Readers who’ve performed this have been reporting profitable outcomes. For the numerous readers who’ve excellent issues with, I’d advise bringing a authorized declare. Its London workplace deal with is 77 Hatton Backyard, London EC1N 8JS.

We welcome letters however can’t reply individually. Electronic mail us at Please embody a daytime cellphone quantity. Submission and publication of all letters is topic to our terms and conditions

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